FAQ

Got a question? See the list of frequently asked questions & answers below. If you need additional information, please contact us on 0120 467 3650 or email merchandising@bwfc.co.uk.

1. What payment methods are available?
Buy online using Visa Delta, MasterCard, Solo, Switch, Visa, and Visa Electron. We also take signed cheques from the UK only and bankers drafts. Please call 0120 467 3650 if you wish to pay by cheque or bankers draft.

2. What are the delivery options available?
Orders are dispatched by three methods:

   Standard delivery – via recorded delivery Royal Mail
Next day delivery – via special delivery Royal Mail
International delivery – via Royal Mail

Delivery Charges:

   UK - £4 for orders up to £30, £6 for orders over £30, FREE DELIVERY on orders over £100
Next Working Day - £12 for orders up to £150, £20 for orders over £150
Europe - £15 for orders up to £100, £20 up to £200 or £25 for orders over £200
Rest of World - £20 for orders up to £100, £50 up to £250, £75 up to £500 and £100 for orders over £500
Next day UK guaranteed delivery is only available to orders placed before 1pm (excludes weekends and Bank Holidays)
Please allow 28 days for delivery.

3. What happens if I forget my login password?
If you forget your password please click on “can’t log in?” where you will be prompted for your e-mail address and a hint to remind you about your password will be sent.

4. How do I return unwanted items?
If for any reason you are unhappy with your purchase, return it to us using the returns portion of the delivery note within 2 weeks of receipt in an unworn/unused condition for a full refund and exchange. We are unable to exchange or refund customised printed shirts or accept responsibility if a player leaves the club or changes his squad number. Personalised shirts may only be returned if faulty, unsuitable sizes cannot be returned.

Returns should be marked for attention of: Returns, The Club Superstore, Bolton Wanderers Football Club, Macron Stadium, Burnden Way, Bolton BL6 6JW.
We would advise that you send returns by special delivery, as Bolton Wanderers Football Club cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty. Postal charges for the return of exchanges are charged as shown under Question 2 above.

 

Please allow 28 days for delivery.